RETURN & REFUND POLICY
RETURN & REFUND POLICY
Not in love with your new purchase and request order modifications? Please contact our support team, we’d be more than happy to help you sort your issue out and find the best solution for you!
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart on each product page. Just click on the Product Details link to find your best fit!
Order Modifications or Cancellation
After your order has been placed, you have the first 24 hours to contact our customer service team and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
At Rugby Life, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing, or incorrect product. Thankfully it is rather unusual! But, if it is the case, we will process a free replacement order or a refund on the affected items.
All we need is your order number and clear photos showing either the incorrect item, the poor quality of the print, or the damaged area of the item. Please contact us by email at firstname.lastname@example.org and one of our helpful support staff will organize a reprint or a refund for you!
Order not received
If your item has not arrived within 45 days for apparel products and 60 days for pillow covers, shoes, or saddlebags,... after having ordered, contact one of our heroes through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
Delivery time might take up to 6 weeks due to systematic incidences such as earthquakes, tornados, diseases, pandemics, etc. We hope to receive your patience and understanding in these situations. You are entitled to a replacement or refund if orders are not received after 3 months.
Package Returned To Sender
If a package is returned to the sender by the shipping courier, we will reship the package to you for free under your provided address.
If a package is returned to the sender by the shipping courier for the second time, we will reship the package to you for an extra fee (up to 50% order's value)
We are not responsible for losing any package using PO Box and reshipment/refund if a package is returned to the Sender due to wrong address information. If you want to resend the products, we will surcharge up to your orders' 50% value.
If the package is returned to the sender and you don't want us to resend it, we will refund you 80% (20% as a handling fee).
Returns & Refund
In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
To return your items, you should contact our customer service team. Please note that you will take responsibility for paying the shipping costs to return.
Please note: Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.
**Please make sure that:
The product was purchased in the last 30 days
The product is unwashed, unworn, and unused
The product itself or the printing is defective OR the final product is different than the one you ordered
(Last updated Jan 25, 2021)